Comcast Email Not Working? Try These Fixes (2024)



Comcast Email Not Working? Try These Fixes (1)

The Xfinity Connect application, which was previously used to access Comcast email, was retired in April 2021. But, the email service can still be accessed using the Xfinity web portal.

The handy features, intuitive interface, and secure service still make it popular among users. However, the email service is not immune to errors and stops working once in a while. When the service is down, you are restricted from accessing your Comcast account. As a result, you can’t receive or send emails.

In this article, we will first list out all the possible causes and then go through the possible ways to fix the issue.

Why is Comcast Email Not Working?

Some of the known causes of the issue are listed below:

  • poor internet connection
  • Outdated web browser
  • Email account blacklisted by Comcast
  • Your account reached the maximum limit
  • Either your account is blocked, or you blocked the recipient
  • Comcast servers are temporarily down
  • Misconfigured email settings
  • Conflicting third-party applications
  • Incorrect Xfinity email account login

How to Fix Comcast Email Not Working?

If the Comcast server is down in your neighborhood, the email service won’t work. In such a case, you can confirm it in Downdetector. If there is a certain issue with it, you have to wait for a while until the service is back on in your area.

Likewise, it is also necessary that you input the correct Xfinity account details to access the Comcast email. If you forgot your password, you can reset it from the Xfinity official site. Here, you need to enter the Xfinity ID, go through the security check, and set a new password following the coinciding steps.

After that, you can move to the other fixes below.

Restart the Internet Connection

A major part of the problem is related to the internet issue. Your internet connection may be faltering or facing constant fluctuation. In such a case, you will face constant network breakage, and your device cannot establish proper communication with the Comcast server.

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So, you need to restart your Wi-Fi router. Also, try power cycling the router. First, disconnect the router’s power connection and after a minute or so, connect the power cable and start the router. After that, recheck Comcast’s email.

Provide Access to Third-party Apps to Connect Comcast Email

Sometimes, you may face trouble opening Comcast Email through a third-party application such as Apple Mail, Outlook, etc. It can happen when such applications don’t have permission to access your Comcast Email. You need to provide access to other third-party programs to open the Comcast Email. To do so,

  1. Head to the Xfinity website.
  2. Choose the Mail icon and select the Cog icon on the upper right.
  3. Pick Security from the left sidebar.
  4. Now, check the Allow access to my Xfinity Connect email through third-party programs under the Third Party Access Security.
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Configure Comcast Email Settings Properly

When you use Comcast email through a third-party email software, they need to use a secure outgoing mail server for your data security. If your email port settings are wrongly configured, the Comcast email can stop working.

So, you need to configure the Comcast email settings properly and set your encryption settings for the outgoing mail server to encrypt. Below are the correct settings for some of the email services.

On Apple Mail

  1. Open Apple Mail and choose the Mail menu.
  2. Then, select Preferences > Accounts.
  3. Now, pick the Xfinity account and choose the Server Settings tab.
  4. Tick the checkbox for Automatically manage connection settings for the Outgoing Mail Server option.
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On Outlook

  1. Launch Outlook and open the File menu.
  2. Press the Account Settings option.
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  3. Select the Change option after you pick your Xfinity account.
  4. From the bottom right corner, select the More Settings option and choose Advanced.
  5. Then, set the Incoming server value as 993.
  6. Also, set the Outgoing server value as 587 or 465.
  7. After that, check SSL or TLS, whichever appears.
  8. Finally, hit the OK option.
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On Thunderbird

  1. Launch Thunderbird and select Tools.
  2. Then, choose Account Settings and select the Outgoing Server option from the left panel.
  3. Press the Edit button.
  4. Set the Port to 587 or 465.
  5. Select the drop-down menu for Connection security.
  6. Then, choose SSL/ TLS and press OK.
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Delete Browsing Data

Also, the problem can occur when your browser’s cache data gets corrupted. When the cache data get distorted, the data stored on the browser becomes useless. It further leads to incorrect display data, connectivity problems, and frequent crashes. So, you may want to clear your browsing data of your preferred web browser.

On Firefox

  1. Launch Firefox and select the three lines on the upper right side.
  2. Pick History.
  3. Then, go with the Clear recent history option.
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  4. Check all available options, set the Time range to clear to Everything, and press OK.
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On Chrome

  1. Open the Chrome browser and click the three dots on the top-right.
  2. Choose Settings > Privacy and security.
  3. Now, pick the Clear browsing data option.
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  4. Set the Time Range to All time and select all the options.
  5. Finally, hit the Clear data option. After that, restart Chrome.
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Update the Web Browser

If the web browser you use to access Comcast email is outdated, you will face the issue. So, ensure that your web browser is running on the latest version.

On Chrome

  1. Open the browser and choose three dots.
  2. Pick Help > About Google Chrome.
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  3. Then, click the Update Google Chrome option. If the browser is already updated, you won’t see this option.
  4. After that, press Relaunch. Upon seeing the confirmation message, press the Relaunch option.

On Firefox

  1. Select the three lines on the Firefox browser.
  2. Choose Help > About Firefox. On Mac, you need to pick the Firefox option.
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  3. Now, click Restart to Update Firefox. The browser will update and relaunch automatically.

Reset Browser Settings

If clearing the browser’s data is not enough to resolve the issue, you can try resetting browser settings. Doing so will erase all your settings of the browser. It includes the browser history, custom settings, add-ons, and saved passwords and will revert the browser to default. Doing so will also eliminate application errors and bugs.

On Chrome

  1. Open Chrome Settings using the previously discussed methods.
  2. Pick Reset and clean up from the left panel.
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  3. Click Restore settings to their original defaults.
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  4. Go with the Reset settings option when you see the confirmation dialog box.

On Firefox

  1. Open the menu list following the previously stated method and select Help.
  2. Pick the More Troubleshooting Information option.
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  3. Now, press Refresh Firefox.
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  4. Press the same option when prompted.
  5. After that, select Finish.

Check the Third-Party Antivirus and Firewall Settings

Sometimes, the third-party antivirus software on your computer may interrupt the Comcast email. It may consider Comcast as malicious activity and block any further action. As a result, the Comcast email doesn’t work. You can turn off or disable the Antivirus software.

Likewise, a similar instance can happen with the system Firewall settings. In the process, any Comcast email activity is restricted to your computer. You can temporarily disable the Windows Firewall by following the steps below.

  1. Go to Start menu, type Windows Defender, and select it.
  2. Pick the Turn Windows Defender Firewall on or off option from left pane.
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  3. Then, select Turn off Windows Defender Firewall (not recommended) for both network options.
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  4. After that, press OK.

Check if the Comcast email is working or not. In either case, we recommend that you enable the Windows Firewall, as it is an important security feature. It helps prevent malware attacks and protect your computer from various online risks.

Comcast Email Not Working? Try These Fixes (2024)


Why are my Comcast emails not coming through? ›

Disable plugins and add-ons in your browser

If you are complaining that you are still not receiving emails from Comcast, your browser plugins +1801-996-4020 and add-ons may be the cause. Plugin functionality is often associated with email functionality.

How do I reset my Comcast email account? ›

If you forget your Comcast email password, +1801-996-4020 you can reset it at any time. Visit Enter your Comcast username and click Continue. +1801-996-4020 If you still don't remember your username, you need to follow a few more steps.

How do I refresh my Comcast email? ›

Refresh inbox

Click the Refresh icon (the two arrows forming a circle next to Compose in the toolbar) to manually update your mailbox with new messages. Xfinity Connect also updates your mailbox automatically based on settings in the Mail Settings section.

How do I get my Comcast email back? ›

Reactivate an inactive email account

Inactive email accounts can be re-activated by accessing the email account. You can access an email account via any of the methods below to remain in active status: Xfinity Email website ( Third-party email applications (e.g., Outlook, iPhone Mail, etc.).

Why are all my emails not coming through? ›

Some possible causes include internet connectivity issues, emails being accidentally deleted or sent to the trash folder, problems with external email clients, or technical issues with the device or browser you are using to access your email.

Why won t Xfinity email load? ›

Your Comcast email may not be loading for at least two reasons: a slow Internet connection and an out-of-date browser. Change your browser. Please read the instructions carefully.

How do I contact Comcast about email problems? ›

If you require additional assistance, please contact Customer Security Assurance at 1-888-565-4329.

Why is my Comcast email not letting me log in? ›

If you're having trouble logging in, here are a couple things you can try: Make sure you're typing your Xfinity ID and password correctly. Remember, your Xfinity ID is the part of your email address that appears before "". If your email address is "" then your Comcast ID is "john.

Did Comcast discontinue email? ›

Comcast discontinued their email app and has not included email access in any of their other apps. You have to use your phone or tablet's native email app, or download a 3rd party email app, or use a web browser to access webmail at

How do I update my Comcast email? ›

Click Xfinity ID and Security. Click Add personal email. Note: If you want to change an existing email address, click on the address and then Change email to edit.

What is a permanent error in Comcast email? ›

Permanent errors indicate when the recipient's server returns the email to the sending server. This usually applies when the address of one or more recipients is no longer active and therefore can't receive messages anymore.

What do I do when my Comcast email is full? ›

Review Your Available Storage Space
  1. Sort your email by size from the Sort by drop-down button.
  2. Download large attachments from emails to your computer.
  3. Delete online copies of the emails.
  4. Empty trash.

Is Comcast email the same as Xfinity email? ›

Your Xfinity username is part of your Xfinity ID, which you can use to sign in. It's also your email handle.

Can I keep my Comcast email forever? ›

As a former Xfinity customer, you can still use your Xfinity Email address if you logged in to your account using the Xfinity Email website in the 90 days prior to disconnecting your service. Your email account will remain active if you access it using the Xfinity Email website at least once every nine months.

How do I access my Comcast email now? ›

Visit and click Sign in in the screen's top-right corner. Enter your Xfinity ID and click Let's go. On the next screen, enter your password and click Sign In. in the screen's top-right corner and select Check Email or Check Voicemail.

Where are all my Comcast emails? ›

The quickest way to access your Xfinity Email is by visiting on your computer, tablet, or smartphone. Bookmark this page for easy access in the future. To find your email on, click the Account icon in the top-right of the home screen and then click Check Email.

What is the incoming server for Comcast email? ›

Why is my Comcast email not loading on my iPhone? ›

The Internet connection your device is connected to is weak or unstable. Outdated or incorrect browsers can also cause this error. Third-party applications installed on your system may also interfere with the Services and cause errors. Setting up an incorrect email address for Comcast may cause the error.

Why is Comcast blocking my email? ›

In an effort to protect subscribers, your email server has been blocked from sending email to the Comcast network. Mail servers are typically shared by many users so it may be the case that another party using your email server has sent spam, even if you have not. How do I get my IP removed from the blocklist?


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